Customer Service Representative

West Midlands
08 Mar 2018
14 Apr 2018
Contract Type
Full Time
We have a new exciting opportunity at Bennetts, part of the Saga Group, for a Customer Service Representative to join our team in Coventry. You will join us on a full time, permanent basis and will receive a salary of £16,912 per annum, plus performance related commission. Bennetts is a market leading specialist motorcycle insurance broker. With over 240,000 customers, we’ve been around for over 85 years, but we never stand still. We pride ourselves on being different, innovative and ambitious. We’ve built the fastest growing, award-winning biking social network – BikeSocial – which is going from strength to strength. Now we’re keen to continue to grow our business – our minds are well and truly open as to where we could take Bennetts in the future. Bennetts is owned by the Saga Group and while our customer base differs, in that our customers are aged 16-90, we do benefit from the support and knowledge of the wider Group to deliver outstanding customer experiences to drive business growth. About the Customer Service Representative role: In this role you will provide exceptional service to new and existing Bennetts customers by resolving queries, providing quotes and being an ambassador for our brand, through engaging and memorable experiences. You will provide the service and experiences that our business and brand reputation is built on. You will share our customer’s passion for biking, as they power our business and will work tirelessly to achieve the best possible outcome. As our Customer Service Representative you will ensure that every one of our customers receives the highest possible level of service every time. By demonstrating ownership, passion and knowledge. In doing this you will understand and respect the three key stakeholders of the Bennetts operation. Our customers, the business and our people. Our ideal Customer Service Representative: - A professional, friendly and confident individual – representing the voice of Bennetts and demonstrating the values of the business at all times - Someone who will take a proactive approach to deliver first contact resolution and ensure that customers are well informed of all products and services - A strong team player, who works well with others to ensure that customers receive the best possible experience - Results driven – clear understanding of business visions and goals So if you would like to join our team as our new Customer Service Representative then please click ‘apply’ today, we’d love to hear from you!