Complaints Handler

Extra Personnel
West Midlands
08 Mar 2018
22 Apr 2018
Contract Type
Full Time
Complaints Handler We are recruiting for a Complaints Handler in the Solihull area. Our Client is a well-established Company. As a Complaints Handler you will need to have/be: ·Grade C or above GCSE (or equivalent) in English and Maths ·Excellent communication and customer service skills ·Good attention to detail, accuracy and efficiency ·Ability to organise and prioritise workload Details: ·Salary: £22,000.00 per annum ·Working Hours: Monday-Friday 8.30am-5.00pm ·Location: Solihull ·Duration: Permanent Role of a Complaints Handler: ·Receive and effectively manage incoming complaint related calls ·Telephone customers to gain information, conciliate, negotiate and build rapport ·Fully investigate complaints and ensure all complaints are resolved to complete satisfaction ·Produce an effective, well written final response letter that will close the complaint ·Ensure team targets are consistently achieved ·Manage, organise and update information on computer systems and paper files to enable precise records to be maintained Benefits of working as a Complaints Handler: ·22 days holiday plus bank holidays ·Share Save Scheme ·Solihull BID Card (allowing discount in certain shops/restaurants) ·Company Pension If you are interested in the above role please click apply