Customer Service Advisor - Redditch - £17,000 - £18,000 - Immediate

Groomfield Recruitment
From £17,000 to £18,000 per annum
08 Mar 2018
21 Mar 2018
Contract Type
Full Time
Groomfield are recruiting for a Customer Service Advisor to join a unique client that have been established for more than 20 years based in Redditch. This is a great opportunity to work for a client that offers personal development. The role is to start immediately.

Location: Redditch

Salary: £17,000 - £18,000 depending on experience

Contract: Permanent

The ideal candidate

·Must be personable and approachable

·Have a strong background within a customer service

·Be able to offer the best personal service at all times

·Works well in difficult situations always remaining calm and professional

·Able to resolve any problems that may arise

·To be able to work equally well in a team as well as being able manage your own work load and effectively manage your own time

·Must be accurate and efficient at all times

·Basic knowledge of Word, outlook, Excel and Sage would be beneficial but full training will be given

Job Responsibilities:

·Taking inbound calls dealing with all enquiries from customers / the external sales team and the general public

·Processing Internet orders using Sage

·Dealing promptly and efficiently with telephone and email queries from customers,

·process orders, returns and amendments,

·input new accounts

·Updating and maintaining policies and procedures

·Provide general support to visitors

·Act as the point of contact for internal and external clients

·Liaise with other departments to handle requests and queries from senior managers

·Performing routine administrative tasks including dealing with incoming and outgoing post, operation of standard office equipment etc

·Maintains positive relationships with clients to ensure repeat and return customers

·Displays extensive knowledge about products and services

Other Customer Service and Administration duties as requested
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