Complaints Handler

Recruiter
Forrest Recruitment
Location
Stoke-on-Trent
Salary
£23,000 per annum
Posted
08 Mar 2018
Closes
31 Mar 2018
Contract Type
Full Time

Complaints Handler, £23,000, Alsager

YOUR NEW COMPANY

An excellent opportunity has arisen with a client that offer professional services to the construction sector, where they are seeking a Complaints Handler to join their team. This is a standalone position but there is progression opportunities to grow within the team and become a Manager. You will be based in a modern environment and reporting directly into the Operations Manager. Company benefits such as; competitive salary 25 days holiday plus bank holidays, company pension, full Christmas shut down, free parking and kitchen facilities.

YOUR NEW ROLE

  • Handling escalated call and emails regarding complaints
  • Investigate complaints from route, cause, analysis, liaise with internal and external departments
  • Provide feedback to customers at all times to keep them up to date
  • Log all complaints onto their bespoke system
  • Raise credits to customers weekly

WHAT DO I NEED TO SUCCEED

Previous experience handling extensive complaints is essential as you must see complaints through to resolution. Someone who can hold their own and be resilient and confident to challenge people. You need to be an excellent communicator.

For more information please call Amy on 01782 633632.

Please note that due to the high volume of applications we receive, only those successfully shortlisted for the role will be personally contacted.

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This job was originally posted as www.totaljobs.com/job/80371735

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