Credit Services Agent

West Bromwich Building Society
West Bromwich
From £19,518 to £20,018 per annum probation period
08 Mar 2018
08 Apr 2018
Contract Type
Full Time

Credit Services Agent

Salary: £19,518 rising to £20,018 per annum after probation period

Full Time:35 hours per week to include Saturdays and late shift (11am- 7pm) on a rota basis


Location: Head Office, West Bromwich

The Society is looking to recruit a Credit Services Agent to join our Residential/Buy To Let (BTL) & White Label Loans team. The primary purpose of this role is the management of BTL, Residential & Second Charge mortgage accounts which fall into arrears or are at risk of falling into arrears via multiple communication channels.

At the West Brom you’ll have every opportunity to take the next step and keep moving: we’re well known for providing excellent development support and always promote from within wherever possible.

Key Responsibilities

·Provide the highest standards of customer service through the efficient administration of mortgage accounts in arrears and direct debit administration

·Provide comprehensive and knowledgeable information to internal and external customers

·Continually ensure that all agreed targets are met or exceeded

·Deliver technical support and advice to frontline customer contact staff and other business areas as required

Skills & Attributes

·Ideally experience within a credit services environment

·High standard of personal motivation and initiative

·Excellent communication skills

·Flexible approach with the ability to work to tight deadlines without compromising quality

·High level of attention to detail

What’s in it for you?

·Performance related pay scheme

·Generous annual leave starting at 25 days

·Pension scheme

·Life assurance

·Corporate discounts

Inspired by the Society’s Vision and Values, it’s not just what we do but how we treat our colleagues and customers that make the people at the West Brom really stand out from our competitors.

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.

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