Incident Management Co-ordinator

Eco Personnel Limited
£16,000 per annum
08 Mar 2018
12 Apr 2018
Contract Type
Full Time

On behalf of our client, a leading corporate and residential security systems specialist, we are now recruiting for the above permanent post. The company offer long term stability and career progression within a commercial environment

The role involves:
• Providing administration support to Project Managers and the local sales team
• Typing of letters and documentation
• Taking customer service calls
• Liaising with engineers
• Scheduling engineers
• Keeping the end user informed of response times and current position
• Meeting customer KPI’s for response times and updating portals
• Arranging parts for engineers
• Completion of stores documentation
• Take incoming deliveries and completion of associated paperwork.
• Liaising with Head Office for Stock replenishment.

Highly desirable skills sets include:
• Competent using Microsoft Office (Word, Excel and Outlook especially)
• Business Administration qualification and/or experience
• Excellent verbal and written communication skills
• You will be a team player with ambition
• Excellent organisation skills
• Document presentation skills and attention to detail
• Experience of scheduling engineers

Preferred Skills:
• Ability to work on your own initiative
• To work as part of a team
• Communicate and build successful working relationships with customers
and other employees
• Supervise others.

Working hours: Monday - Friday 8.00am - 5.00pm

Salary: £16,640 - £20,000 dependant on qualifications, skills and experience

Benefits: Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Cycle to Work and Childcare Voucher Scheme and Birthday Holiday

Applicants are requested to email their current resume to Eco Personnel (UK) Ltd quoting ref LPSECA01