Insolvency Specialist

Recruiter
Birmingham Commercial
Location
Birmingham
Salary
£216,000 per annum
Posted
08 Mar 2018
Closes
18 Mar 2018
Contract Type
Full Time
Insolvency Specialist - Birmingham

The role of the Insolvency advisor is to manage the customer journey of accounts that are flagged insolvency, to ensure the right processes are followed through to completion of proof of debts back to the receivers. The advisor must be confident enough to work on both business and domestic accounts but must understand the differences in regulation between collecting on the two. This role involves making outbound calls and taking inbound calls for the majority of time, and involves answering business queries.

KEY ACCOUNTABILITIES
Customer Focus
Ability to proactively engage with internal and external customers over the telephone to understand root causes that are delaying payment
Update daily results received back from the business / 3rd parties and agree the next course of action within the collection path.
Target Driven
Must be able to handle a wide variety of tasks with flexibility
Process driven
Continually review and change day in day processes to that they maximise their time and provide external agencies with the data they require to complete their job

SKILLS AND EXPERIENCE

Good relationship/rapport building skills
Persuasive and influential telephone manner
Understanding of the Data Protection Act
Clean personal credit file (you will need to agree to a credit check and any employment will be subject to this being clean)
Ability to work accurately and quickly with numbers to help customers work through an income and expenditure form
Computer literate - ability to create effective MI
Confident when dealing with external third parties such as debt agencies

Personal Attributes/Competencies

Confident and assertive but not aggressive telephone manner
Effective problem solver
Keen to maximise on personal potential - always seeking ways to improve and develop
Personal strength, with a happy disposition, resilient with a never die attitude, outgoing, bubbly
Confident charismatic personality
Able to deliver exceptional service to internal and external customers alike
Good interpersonal and relationship building skills
Responds positively to feedback and able to follow development action plans
Flexible approach to working hours
Self-motivated and self-starting
Understanding of the need to follow compliance and regulatory processes
Ability to work to agreed targets and deadline
Able to work in a fast-paced and changing environment