Contract Manager

Meridian Business Support
£45,000 per annum
08 Mar 2018
21 Apr 2018
Contract Type
Full Time

A vacancy has arisen for a Contract Manager to manage a resident site in Birmingham with a team of 12 Supervisor/Engineers on a day-to-day basis. The successful candidate will be responsible for providing support to a Dedicated Account Manager with service delivery and performance management. Main duties and responsibilities:

  • To ensure all sites under remit are compliant not just to legislation, but to client & contract specifications.
  • Establish and monitor the operational service level to ensure contract KPI's are achieved.
  • Ensure that a consistent level of service delivery is provided across each Integral premises in the Region.
  • Development of client relationship with Integral.
  • Innovative management to meet changing business or operational circumstances.
  • General support and advice concerning contract issues and a strong understanding of contract details.
  • Ensure timely and accurate submission and payment of financial applications.
  • Effective management of invoicing process.
  • Work in progress maintain profit levels.

Knowledge, Skills & Experience General Duties

  • Full understanding of Contract SLA's, KPI's And P+L.
  • Contract induction and training.
  • Attendance of internal and external meetings as required.
  • Quality Plan management.
  • Evaluation of installed systems and design in conjunction with the operations team.
  • Analysis of any service failures and resilient remedial works put in place.
  • Management of design & change processes.
  • Data and record management.
  • Overall performance management reviews to include SLA and KPI compliance.
  • Client perception audit management.
  • Internal audits of resource management, security vetting procedures, training, communication and adherence to PPM programme.
  • Health & Safety and Environmental compliance.
  • Innovation management.
  • Management of annual periodic programme for site audits.
  • Management of action plans to implement any improvement initiatives.
  • Produce monthly compliance report.
  • Asset management compliance.
  • Contingency planning.
  • Co-ordination of statutory inspections.
  • Review of monthly call-outs and call priorities, identifying any trends and ensuring compliance with calls matrix.
  • Sub-contractor management, compliance, performance reviews, training and audits.
  • Recruitment and subsequent management of the skill base to support the contract from direct engineers, to suppliers & sub-contractors in line with Integral Policies.
  • Undertaking routine audits of engineer's times, site attendance & managing productivity.
  • To authorise invoices and to manage the site budgets.

Meridian Business Support is acting on behalf of our Client as a Recruitment Agency.

Similar jobs

Similar jobs