Customer Service Advisor - Redditch - £17,000 - £18,000 - Immediate Start

Groomfield Recruitment Ltd
Holberrow Green
£17,000 per annum
10 Mar 2018
21 Mar 2018
Contract Type
Full Time

Customer Service, Customer Service, Customer Service, Customer Service, Customer Service!!

Groomfield are recruiting for a Customer Service Advisor to join a unique client that have been established for more than 20 years based in Redditch. This is a great opportunity to work for a client that offers personal development. The role is to start immediately.

Location: Redditch

Salary: £17,000 - £18,000 depending on experience

Contract: Permanent

The ideal candidate

  • Must be personable and approachable
  • Have a strong background within a customer service
  • Be able to offer the best personal service at all times
  • Works well in difficult situations always remaining calm and professional
  • Able to resolve any problems that may arise
  • To be able to work equally well in a team as well as being able manage your own work load and effectively manage your own time
  • Must be accurate and efficient at all times
  • Basic knowledge of Word, outlook, Excel and Sage would be beneficial but full training will be given

Job Responsibilities:

  • Taking inbound calls dealing with all enquiries from customers / the external sales team and the general public
  • Processing Internet orders using Sage
  • Dealing promptly and efficiently with telephone and email queries from customers,
  • process orders, returns and amendments,
  • input new accounts
  • Updating and maintaining policies and procedures
  • Provide general support to visitors
  • Act as the point of contact for internal and external clients
  • Liaise with other departments to handle requests and queries from senior managers
  • Performing routine administrative tasks including dealing with incoming and outgoing post, operation of standard office equipment etc
  • Maintains positive relationships with clients to ensure repeat and return customers
  • Displays extensive knowledge about products and services
  • Other Customer Service and Administration duties as requested

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