Wintel Engineer

Sopra Steria
08 Mar 2018
21 Apr 2018
Contract Type
Full Time

Job Title: 3rd Line Wintel Engineer

Location: South West England

Salary: Market rates

Role overview:

With expansion on this large technical site, we have a fantastic new opportunity for an experienced Wintel Engineer to be part of the 3rd line team and be responsible for the maintenance of the Microsoft Windows Servers and Desktop based Operating Systems and associated applications across all desktop services within the scope of the Sopra Steria Desktop Service contract; resolving incidents and implementing changes as directed by the Technical Engineering Team leads.You should be capable of obtaining and maintaining government security clearance

Key Responsibilities:

  • Apply Operating System patches
  • Liaise with external agencies to resolve issues with 3rd party Domains where Sopra Steria is responsible for the Wintel Support
  • Manage user identities within Active Directory
  • Building Microsoft Windows based Servers using the Microsoft suite of deployment tools
  • Update and administration of any changes to Configuration Items (CI)
  • Document procedures and review/update on a bi-annual basis
  • Carry out preventative maintenance and monitoring using Customer provided tools
  • Work in a disciplined and structured manner in accordance with ITIL V3 based service management processes
  • Attend client facing meetings
  • Develop and maintain customer and third party relationships
  • Ensure the Team leads are aware of any issues within the scope of the environments that are supported by Sopra Steria
  • Proactive problem management
  • Manage all customer issues through the proper escalation channels

Essential Experience:

  • Vocational/Diploma/Associate Degree (technical field) or relevant demonstrable experience with strong experience as a Wintel support engineer
  • Understanding of current Microsoft Window Server and Desktop and Server Operating system, including but not limited to Window Server 2012 R2 and 2016, Window 7 64bit and Windows 10
  • Detailed understanding of User Management in Microsoft Windows environments
  • Microsoft Hyper-V and associated technologies
  • Virtual Desktop Infrastructure (VDI) deployment and management
  • Understanding of PowerShell scripting
  • Microsoft Active Directory (AD) / AD Federation services (ADFS) and AD group policies
  • Able to provide input into the component design process
  • Strong communication, troubleshooting and analytical skills.
  • Strong customer service skills, focused upon meeting customer needs.
  • Complex service delivery experience, preferably in a Multi-Vendor environment.
  • Knowledge and experience with ITSM/ITIL V3 Reference model.

Desirable Skills:

  • Knowledge and experience of Pull-Print enterprise topology and deployments
  • Microsoft SCCM; including building and deploying SCCM packages
  • PowerShell Desired State Configuration (DSC)
  • Enterprise Endpoint Security products such as AV, Application & Device locking
  • Microsoft SQL server administration
  • A working knowledge of the management / fault rectification of recent versions of Microsoft SharePoint
  • Network security products such as McAfee Web Gateway, firewall appliances, Denial of Service (DoS)
  • products & procedures, Network Intrusion Prevention Systems (NIPS) and Network Intrusion Detection (NID)
  • An understanding of managing User Identity using Forefront Identity Manager (FIM) or Microsoft Identity Manager (MIM)