Resource Scheduling Manager

Recruiter
iRecruit Partners Ltd
Location
Birmingham
Salary
£38,000 per annum
Posted
08 Mar 2018
Closes
21 Apr 2018
Contract Type
Full Time

iRecruit Partners are currently working with a leading organisation based in Birmingham who are looking for a Resource Scheduling Manager to join their rapidly expanding team. You will be responsible for the leadership, management and direction of the resource planning team and their short, medium and long forecasting and scheduling, ensuring utilisation targets are met in the most cost effective and learner focused manner.

MAIN RESPONSIBILITIES:

  • Leadership and direction of team; including change leadership, planning, setting priorities and creativity
  • Responsible for the accurate forecasting of incoming volumes in all areas of the business ensuring that all events that might impact Managed Learning Services are taken into consideration
  • Reviews and analyses data to make recommendations on the most appropriate resource levels, recruitment levels and overtime
  • Supports the business to ensure that appropriate action is taken to keep actual headcount in line with business plan whilst ensuring that contractual KPIs, SLAs and Customer Satisfaction survey results are met
  • Capacity planning to ensure we expected demand in both the short-term and long-term, taking new business into consideration
  • Produces trend analysis and a suite of daily, weekly and monthly reports with narrative on all operation variables such as sickness, service delivery and attrition to an agreed schedule

REQUIRED SKILLS AND EXPERIENCE:

  • People management experience
  • Demonstrable of Management Information Analysis in a call centre environment
  • Strong experience of trend analysis and forecasting
  • Strong IT skills using Microsoft Excel, and working knowledge of VBA
  • Good eye for detail, presentation and accuracy with the ability to produce reports and communications suitable for distribution to all audiences
  • Ability and confidence to present to senior management

BENEFITS:

  • 23 days holiday
  • Company pensions scheme
  • Child care vouchers
  • Share save scheme
  • Life assurance
  • Holiday Buy

KEYWORDS: Resource / Scheduling / Management / People Management / Call Centre / Workforce Planning