M & E Facilities Contract Manager

Recruiter
HVAC Recruitment
Location
Dudley
Salary
£40000 - £47000/annum + Car & Benefits
Posted
10 Mar 2018
Closes
08 Apr 2018
Sector
Engineering
Contract Type
Full Time
Working for our client who are a European owned leading Mechanical and Electrical / Facilities Management maintenance outsourcing companies. They have a turnover of over £2 billion and employ a workforce in excess of 35,(Apply online only) worldwide.

As the Contracts Manager/Facilities Manager you will report to the Accounts Director and will coordinate all resources and stakeholders to deliver a high level of service to clients with maximum efficiency and in a safe, sustainable and collaborative manner. The contract will be covering high end corporate accounts and blue chip retail establishments and office blocks.

* To manage the client service delivery over a number of locations, ensuring all available resources work in a collaborative manner
* To be accountable for the financial performance of the contract
* To develop meaningful and sustainable relationships with the Client and related Client organisation and facilitate business growth as a consequence
* To liaise with Business Development to produce proposals for any bids and opportunities that exist within the Client organisation
* To ensure Service stream and operational personnel manage their contracts to the Service Level Agreements (SLAs) as they apply to Mechanical and Electrical, Technical and related services
* To agree targets for the operational teams to improve service delivery standards and efficiency
* To monitor and develop direct reports through training and regular reviews
* To ensure that all risks relating to safety, health, environment and quality are effectively managed through the use of risk assessments, PPE, training and company procedures to ensure a safe working environment for both employees and clients
* To review the monthly audit checks demonstrating legislative compliance within scope of Service Delivery streams with the operational personnel and escalate to the Accounts Director as necessary
* To work with the operational team in planning, implementing and monitoring the standards of all works relating to the PPM schedule and reactive works on a mechanical and electrical contracts
* To work with the operational and support teams to ensure all completion times for planned, corrective and reactive works are correctly logged and recorded within the company’s asset management system
* To establish, operate and maintain procedures for the effective planning, organisation, control, monitor and review of the mechanical and electrical services
* To review the interface with third party suppliers and sub-contractors
* To drive successful contract negotiations and business improvement initiatives
* To manage any support functions as required to deliver a coherent service
* To maintain commercial understanding of the client contractual deliverables across all services
* To maintain and agree a clear business plan for the appointed contract
* To work with Operational Management to develop performance measurement and improvement objectives in line with business plan through positive collaboration
* To review account performance monthly with Accounts Director and agree future plans
* To drive profit improvement through both sales generation and cost saving initiatives in a collaborative manner with the operations teams
* To minimise both work in progress and debt levels and drive a positive cash contribution from the account
* To ensure compliance with all statutory and company procedures across the stakeholder groups
* To set, monitor and control SLAs for key contracts seeking opportunities to provide added value across the delivery stakeholders
* To understand and meet customer requirements, utilising various feedback mechanisms to enhance service delivery
* To regularly meet with clients to further understand their organisation and requirements
* To develop effective working relationships with operational personnel, business partners, suppliers and sub-contractors to improve operational performance.

Qualifications

* Building Engineering Services or related Engineering Qualification at or equivalent to: ONC/ HNC level/ City & Guilds Engineering Maintenance or Installation (Mechanical or Electrical) to NVQ Level 3 or above. Essential
* IOSH Managing Safely (Desired Not Essential)
* NEBOSH National/ International Certificate (Desired Not Essential)
* Membership of one or more of: CIBSE /IMechE /IET / BIFM (Desired not Essential)
* Substantial Experience in a similar role
* Experience of development and use of CAFM systems
* Mobilisation of Operation and Maintenance service delivery experience within a Mechanical and Electrical division

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