Resource Planner

ARH Group Ltd
£16500 - £17535/annum
10 Mar 2018
10 Apr 2018
Contract Type
Full Time
We are looking to recruit a Resource Planner to join our Maintenance department, this is an office based role reporting to the Account Manager. The main purpose of this role is to manage the works assigned to engineers from initial work instruction through to passing over for invoicing.
Training on the in-house Company systems will be provided however we will require candidates to have a good working knowledge of all Microsoft Office products such as Excel, Word and Outlook.
Key responsibilities involved for this role are:
• Control and coordinate allocated engineers work diaries
• Coordinating works to ensure engineer has access to site through to collecting paperwork from the engineer upon job completion
• Manage holidays and non-productive engineer time
• Assist and support engineers with queries and issues
• Update client portals with status changes to jobs
• Ensure KPI’s and SLA’s are met
• General administration duties
We would also expect candidates to be polite and able to converse clearly and efficiently over the phone with both engineers and clients as well as having some level of supervisory experience.
We are an employee focused organisation investing in our workers ensuring their own personal development continues to grow along with the company, our continued training and development of our employees has not only gained the respect of our customers from the standard of service we can offer but also the investors in people award. We support Equal opportunities and welcome applications from all backgrounds