IT Support Technician (1st & 2nd Line Support)

AM2PM Recruitment Solutions
£20000 - £22000/annum
10 Mar 2018
18 Mar 2018
Contract Type
Full Time
IT Support Technician (1st & 2nd Line Support)

Working Hours: Monday to Friday (37.5 hours per week)
Location: West Bromwich, West Midlands
Salary: £22,000pa
Duration: Temporary to Permanent
Reporting to: IT Manager

The Company:

We are recruiting on behalf of an excellent company with a fantastic team mentality. They pride themselves on their employee’s welfare, as this is at the heart of this companies philosophy. You would be joining a progressive company with support, development and a progressive approach to retaining staff.

Job Overview:

Responsible for first and second line support of the IT infrastructure and training IT Apprentice

Key Areas of Responsibility:

• Daily check on server health (visual and via software)
• Daily monitoring of email filters
• Daily monitoring of anti-virus server
• Maintenance of all hardware allocated to all staff members
• Purchasing of any new hardware
• Monitoring of the phone system and supporting its software
• Support for mobile phones in the field
• First line support for all IT equipment either in the office or externally via the use of TeamViewer and the telephone
• Managing SharePoint to help deliver internal communication and resource documents
• Supporting Microsoft Exchange Server – mailboxes, forwarding of emails, errors
• Support Exclaimer – company email footers
• Support of all printers
• Supporting Microsoft Windows Server
• Setup of VPN connections and monitoring
• IT Inductions to new IPU staff members
• Managing Active Directory including setting up new staff members and managing passwords
• Management of Group Policy for the terminal servers
• Maintain system access and security levels
• Responsible for IT helpdesk
• Maintain IT documentation such as the IP address register
• Maintain IPU Wifi
• Maintain visual equipment around the office, specifically in the meeting rooms
• Responsible for backup and recovery of all IPU data
• Maintenance of the IT server room
• Training IT Apprentice

About You:

We are looking for upbeat, positive people with a can-do attitude that is willing to get stuck in. If you have ever said “That’s not my job” then this role isn’t for you. Everyone works collaboratively and assist each other wherever possible. To be successful you will be able to demonstrate:

• IT HND/HNC/Degree
• Strong communication – verbal and written
• English fluency is essential
• Speed, accuracy and attention to detail are essential
• Strong problem-solving skills
• Trustworthy
• Team Player
• Strives for improvement
• Good knowledge of MS Office packages
• Good knowledge of Windows Server
• Good knowledge of Active Directory and Exchange
• Strong organisational skills
• Able to prioritise workload
• Flexible
• High level of integrity
• Ability to learn new technical concepts
• Understanding of Virtual Servers, VMWare – desirable


This position is a 6-month initial contract that should lead to a permanent position following successful completion of this initial period.

How to apply:

If you feel that you have all the experience and skills for this position, then please Apply or send your most recent CV to Sam Kerby @ AM2PM