Nights Guest Service Manager

360 Resourcing
£18500.00 to £18500.00 per year
15 Feb 2018
09 Mar 2018
Contract Type
Full Time

Nights Guest Service Manager, Warwick

My client has an opportunity for a Nights Guest Service Manager (Nights GSM) to join the team based in Warwick. The successful candidate will receive a competitive salary.

A friendly company which is focused on delivering a fantastic experience for guests at each of the 47 hotels they own and operate in the United Kingdom. They have a reputation for excellence in their field and are the UK's biggest franchisee of the Holiday Inn Express brand with properties in Scotland, England and Wales.

Being a Nights GSM means taking responsibility for delivering a fantastic experience for every guest at their hotel, even in the early hours of the morning. It means communicating effectively and leading the team; being willing to get stuck in and presenting a professional and friendly face for the hotel.

Their Nights Guest Service Manager role:

As a Nights GSM you may be the first person a guest encounters at their hotel so you'll need to be friendly, professional and confident. You'll be the person a guest or colleague turns to if they have any concerns or complaints and you'll be empowered to make things right. You'll be involved in everything from serving at the bar, preparing breakfast and taking reservations, ensuring our housekeeping and maintenance teams are aware of any issues to delegating and monitoring tasks so you'll be willing and able to multi-task.

As Nights GSM there will be times when you're the most senior person in the hotel and you'll be empowered to deliver great service to your guests and colleagues.

Your role will also involve setting up and clearing down their conference facilities to the required company standards.

To become their Nights Guest Service Manager, you will have the below skills and experience:

- Experience in a hotel or other service industry in a supervisory capacity

- Articulate and communicative

- Numerate

- Good interpersonal skills

- Organised and systematic

- Concerned with quality of product and service

- Computer literate

- Market awareness

- Proven leadership ability

- Ability to shine in a busy setting

- Comfortable and confident in meeting and engaging with new people,

- Able to delegate tasks and ensure a shift runs smoothly

- Passion for great customer service.

Practices and processes can be taught, but pzazz is what comes naturally to their GSMs, and is what makes them special.

If you feel you have the skills and experience to become their Nights Guest Service Manager, please click ‘apply’ today.

Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within four weeks of the closing date, please assume you have been unsuccessful on this occasion.

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