Ragged Edge
11 Feb 2018
13 Mar 2018
Contract Type
Full Time
Our client is one of seven UK based subsidiaries that are involved in the International transport and shipping industry. They are based at a modern office in the Centre of Redditch employing a vibrant team of 15 staff involved in sales, operations and accounts. With a Group turnover of £85 Million the business specialises in providing International transport solutions by air, road and sea to exporters and importers throughout the UK. Their clients range from sole traders through to multi-national Blue-chip companies.

- This position forms part of the existing Operations team and requires the jobholder to co-ordinate all of the Air Freight and Ocean Freight operations.
- Gaining a comprehensive understanding of each of the client requirements, calculating and negotiating AIR & OCEAN freight spot quotations and managing the freight bookings from collection through to final delivery.
- To build relationships with the Existing clients both over the telephone and face to face and deliver a high standard of customer care at all times.
- To meet with key suppliers to maintain the most advantageous rates.
- To help and support the other Operations team members in Road Freight bookings when necessary and to support the sales team with new business opportunities.

- Manage the day to day Air Freight & Ocean freight operations.
- Co-ordinate the export and import bookings of Air & Ocean Freight jobs.
- Raising Job files and all of the appropriate operations paperwork.
- Processing jobs through the FAST FREIGHT software system.
- Customs entries using the NES system.
- To be responsible for the daily checking of collections and deliveries and ensuring that clients are kept informed of any deviation to the agreed schedule
- Extensive client liaison and negotiation.
- Extensive supplier liaison and negotiation.
- Internal liaison with the sales team assisting with quotations and service information.
- Managing the jobs from quotation stage to final invoicing in line with the client expectations and communicating effectively any service issues.
- Maximising the gross profit by negotiating with the supplier base.
- Proactively contacting the existing clients to maximise business potential.
- Invoicing jobs on completion.

- Ideally AIR freight or OCEAN operations experience.
- Excellent customer service experience
- Confident communication skills
- Good organisational skills
- Good attention to detail
- Can work to deadlines and handle pressure
- Quick thinker / problem solving
- Self-motivated and enthusiastic character
- Ability to work with and support a team