Customer Service Manager

Adecco UK Limited
27000.00 GBP Annual
29 Sep 2017
25 Oct 2017
Job Type
Contract Type
Are you an excellent communicator with experience of managing and leading a team?

Do you possess the ability to work well under pressure and to tight deadlines in a very fast paced environment?

Are you passionate about delivering an amazing service to your customers?

Then this could be the role for you???

Our Evesham based client is looking to recruit a Customer Service Manager to join their friendly and forward thinking team. You will fully manage and develop a high performance sales and customer service team that meets and exceeds the needs of our client's customers.

Key tasks are as follows:

*Work with the Head of Customer Services to define and execute the strategy and objectives for the Internal Sales Team.

*Lead and motivate the team, ensuring that individual team members have clear objectives and development plans and that the necessary training and help is provided in order to meet their objectives.

*Coach the team to take advantage of every customer interaction and use it as an opportunity to generate new insights for the business and build loyalty.

*Maximise the contribution of the Internal Commercial Sales Team through the booking of Appointments for external reps and developing the team to provide a consultative sales approach.

*Act as a point of escalation for commercial customer complaints or difficult queries.

*Continually strive to improve service procedures, policies and standards with the aim of enhancing the customer experience and increasing sales opportunities.

*Build strong relationships with other departments within the business in order to ensure customers are provided with the best possible service.

*Ensure sufficient resource is available to deliver the agreed levels of customer service throughout the year.

*Ensure records are kept up to date and accurate records of all customer interaction within the relevant IT systems.
*Carry out monthly team meetings to ensure the team are kept up to date on business and departmental developments.

*Production and testing of the team's business continuity plan.

*Collate bonus and promotional scheme statistics on a monthly basis.

*Provide a monthly team performance reports to the Head of Customer Services

If you are looking for a new opportunity to work for a well established company with an excellent remuneration package then please contact Gemma at Adecco today on .

The Adecco Group UK & Ireland is an equal opportunities employer and positively encourages applications from all eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.