Senior Collections Analyst

Michael Sharma Group Ltd
20000.00 GBP Annual
20 Sep 2017
04 Oct 2017
Job Type
Contract Type

Client: My client is an B2C utiltiies business based in the heart of Coventry

Role: My client is looking for a Senior Collections Analyst to join the business and lead a team of collections analysts


  • To efficiently manage the debt positon of the business;
  • To be responsible for the reporting and analysing the performance of debt to the Finance Manager;
  • Be responsible, with the Finance Manager, for maintaining relationships with any third party debt collection agencies, and also with the Collections Team based offsite, to allow to high performance and meeting KPIs;
  • Performing audit visits, investigating process failures, recommending improvements to ensure effective delivery of team / external targets;
  • Monitoring Operational costs
  • Driving better cash flow collection on performance;
  • Assisting 3rd Parties in regards to resolution of billing and technical queries to maximise recovery;
  • Instructing collections agents of site visit objectives;
  • Warrant scheduling and management of process to allow for effective and efficient execution of warrants;
  • Smart meter installs through the warrant process;
  • Providing weekly update to 3rd parties of all placed accounts (balance movements, queries raised or resolved, collections status updates)


  • Knowledge and experience, of working in a debt management position within a utilities company;
  • Intermediate/Advanced Excel (pivot tables, vlook up, graphs etc.);
  • Ability to work towards tight deadlines under pressure and make executive decisions regarding debt collection activity on individual cases;
  • Understanding Credit Risk Policies;
  • Can work from own initiative;
  • Negotiate with and influence others at all levels within and outside of the business to achieve the most efficacious result;
  • Participate and promote a professional environment;
  • Deal with highly emotional circumstances with a measure of detachment and professionalism;
  • Understand and communicate best practice and or regulatory conduct;