IT Service Desk Analyst - Part Time

Recruiter
Hudson
Location
Birmingham
Salary
£8.39 per hour
Posted
18 Sep 2017
Closes
14 Nov 2017
Contract Type
Full Time
About the IT Service Desk Analyst Role:

*Providing 1st line resolution to calls from internal and external clients and stake holders in relation to IT queries and issues
*Working to ensure SLA's are maintained and met
*Ensuring all incidents and requested are logged accurately, fixed when possible or when not escalated to appropriate level
*Provide 1st class customer service at all times

About you as the IT Service Desk Analyst:

*Posses a professional approach to dealing with customer calls
*Experience in a comparable 1st line support or customer service / contact centre based role could be beneficial
*IT literate, able to use the usual MS Office, Windows packages.
*A logical thinker able to look for solutions to problems effectively
*Capable of working in a fast paced environment

Key Search words: Service Desk Analyst, 1st line, Customer Service, Customer Support, User Support, IT.

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