Customer Service Manager

Hays Specialist Recruitment Limited
25000.00 GBP Annual
15 Sep 2017
29 Sep 2017
Job Type
Contract Type

Permanent Customer Service Manager Based in Burton

Your new company
A fast paced, and rapidly growing company based in Burton are looking to appoint a permanent Customer Service / Complaints Manager. This is an extremely exciting company to be a part of are they are looking to double their turnover in the next 12 months.

Your new role

  • Dealing with written and verbal complaints from customers in time sensitive situations
  • Liaising with members of higher management, customers and installation teams to ensure issues are resolved swiftly and effectively
  • Working as part of a small team resolving issues for a customers on a daily basis
  • Taking calls from customers who may be frustrated. and trying to directly resolve these issues
  • Responding to customers complaints thoroughly ensuring all aspects of complaints are responded to and resolved in a timely manner
  • Liaising with a major bank and mediation service in relation to customer complaints
  • Maintaining and updating databases, ensuring information held is accurate and kept up to date
  • Investigating and responding to complaints raised by the financial ombudsman service
  • General administrative duties

What you'll need to succeed

  • Have experience in dealing with customer complaints on a day to day basis
  • Possess excellent IT, communication and organisational skills
  • Be confident in dealing with telephone enquiries and complaints, including calls which may be of a difficult nature
  • Have a methodical and thorough approach to work
  • Have the ability to adapt quickly in a fast paced working environment
  • Be hard working, enthusiastic and committed to resolving customer concerns on a daily basis
  • Work to strict deadlines as part of a team
  • Be willing to work over time if required
  • Maintain excellent customer service skills during difficult situations

What you'll get in return
In return you will receive a competitive salary, with flexible working hours of around 9 -5. There is on site parking.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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