Digital Account Manager

Recruiter
Alex James Digital
Location
Stoke-on-Trent
Salary
20000.00 GBP Annual
Posted
17 Aug 2017
Closes
30 Aug 2017
Job Type
Manager
Contract Type
Permanent

Our client are a fast growing digital business.

Due to continued growth they now require a Digital Account Manager to join the team.

This is an excellent opportunity for a like-minded individual to join the team at as a Digital Account Manager and make a real difference working across a number of clients within the web team.

As a Digital Account Manager, you will need a solid understanding of the website and overall product offering. You should also have a clear idea of how digital tools add value to company strategy and performance.

Ultimately, you should be able to contribute to business growth through creating and maintaining long-term client relationships.

GENERAL RESPONSIBILITIES

  • Act as the point of contact for clients for digital management matters
  • Build strong, long-term client relationships and maintain frequent contact
  • Suggest, design and implement digital projects to increase customer ROI
  • Address client queries effectively and in a timely manner
  • Customer service and account management
  • Provide excellent verbal and written communication internally and externally with customers
  • Working within the Web team you'll work alongside in-house teams that cover SEM, Customer Service and Technical teams
  • The ability to understanding of all digital services and capabilities that may affect your account. These include;

o Design and tech capabilities of the web offering

o SEO Packages and foundation knowledge of benefits to the customer

DAY TO DAY RESPONSIBILITIES:

  • Help to guide customers through their domain transfer and inform them of any processes
  • Diary management and scheduling of web consultations with customers
  • Managing studio inboxes and communicating with the web team
  • Managing regular communications with customers to help manage expectations for delivery and web changes
  • Update studio management software daily with status changes; Workflow Max and Trello.
  • Manage and escalate issues accordingly.
  • Launch websites with the in-house web systems

*Please note: Training will be provided for any business systems and product offerings

SKILLS AND REQUIREMENTS

Experience as an Account Manager, ideally in a Digital Agency environment, alternatively 1-2 years' experience within a Customer Care position

  • Ability to manage multiple key accounts at any one time
  • A positive, can-do attitude
  • Excellent telephone manner
  • Good use of Microsoft Office
  • Excellent verbal and written communication skills

Excellent package on offer.