Customer Service Supervisor

Gleeson Recruitment Group
£25,000 per annum
12 Aug 2017
31 Aug 2017
Contract Type
Full Time

My client is recruiting for an experienced Customer Service Supervisor. This is an exciting opportunity for a determined, target driven employee to join a busy Customer Support Team based in Warwick. As the Customer Service Supervisor you will be reporting to the Beyond Repair Manager and Operations Manager, you will be required to supervise Beyond Repair (BR) and Near End of Life (NEOL) activity for Customer Support, whilst directly supervising BR Service Agents within Operations Support so that they can develop and grow within the business stream.

Key tasks and responsibilities for the Customer Service Supervisor will be:

  • Ensuring BR installs exceed budget by volume, value and profit
  • Optimising value by utilising engineers and managing costs effectively, in line with budgets
  • Managing the BR office team ensuring
    • Ensuring all Customer Service Agents PDR & one-to-ones are completed and kept up to date
    • Ensuring all processes are documented
    • Producing and maintaining KPIs
  • Liaising with Ops Support to ensure all BR office processes are documented & adhered to via KPIs and SLAs
  • Liaising with Business Development to develop a comprehensive NEOL offer
  • Additional supervisory and support duties within the Operations Department as per the business requirements

Knowledge, experience and qualifications required for the Customer Service Supervisor:

  • You will be able to demonstrate commercial acument
  • Supervisory experience within a team of at least 10 people
  • A determination to succeed
  • Experience in a customer facing environment
  • Good communication and time management skills
  • Action planning and forward thinking
  • Good excel, word, and v-lookup

If you think you have the right experience for the Customer Service Supervisor then please apply. If you do not have the relevant skill set then you will not be shortlisted but please feel free to contact Gleeson for other roles suitable.

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