2nd Line Support Technician

Recruiter
Network Recruitment Partnership
Location
Birmingham
Salary
£125 - £175 per day
Posted
12 Aug 2017
Closes
13 Sep 2017
Contract Type
Full Time
2nd line software Support Technician (6 month fixed term contract)

An Innovative and technological centre focused on transforming technology solutions for the global energy sector are looking to recruit a 2nd line software support technician for its field trials that are soon to be rolled out to the general public

Job Title: 2nd Line Software Support Technician
Industry: Energy
Location: Birmingham / Newcastle
Salary: £175 per day

About the role
As a 2nd line software support technician you will be engaging with members of the public and serve as their technical point of contact for a home energy platform, providing an interface between external teams.

Key responsibilities
" Ensuring technical tasks are issued and resolved according to schedule
" Escalating issues to the breakdown support team when required
" Preparation of in-home equipment i.e. download and configuration of software onto home equipment
" Preparation of training material for installers and support teams
" Point of contact between field trial teams and the development team

Qualification and aptitudes
" Previous experience of IoT platforms in a technical support capacity
" Experience od working with software development teams
" Experience of Jira or similar systems
" Comfortable with engaging with the public in a technical support capacity
" Experience of connected home RF solutions such as Z-Wave
" Software development experience
" Experience of Linux


Apply now.

At Technical Network we use our relationships to represent Talent and Industry - with our specialist recruitment and industry knowledge connecting the two.
Specialising in manufacturing, engineering, scientific recruitment working closely within the aerospace, automotive and food & drink market sectors, focusing on permanent and interim /contract positions for specialist technical and management roles.
We have been established for over 30 years and we really know our industries and market sectors inside out and top to bottom. So with us your time is always well spent.
This job was originally posted as www.totaljobs.com/job/75498573