Customer Service Manager - Bromsgrove
Your role will be to manage and sustain the front-line service to customers that will enhance Ladbrokes' position as the country's leading bookmaker. The ideal candidate will have a passion for customer service, sport and willingness to progress within Ladbrokes. Your responsibilities will be to: • Provide the frontline service to customers that will enhance the Company's position as the country's leading bookmaker. • Promote products and services in such a way to generate profitable turnover. • Operate within Company policies and procedures, recommending any appropriate changes. • To set up and close shop in accordance with Company guidelines & procedures. • Support the Marketplace Manager to control administration, safety, security and financial systems for the efficient and safe operation of the shop. • To assume responsibility for the operational and people management requirements in the absence of the Marketplace Manager. Responsibilities & Experience Skills & Abilities: • Previous experience in a management position and/or within the betting industry essential. • A keen interest and in-depth knowledge of one or more sports desired. • A proven ability in providing a high standard of customer service. • Personable and enthusiastic with a positive outlook. • Must have completed CSM assessments About The Company Every day thousands of people around the world enjoy betting and gaming with Ladbrokes. Part of Ladbrokes Coral Group, we are the home of the world's best-loved betting and gaming brands and one of the biggest players in the UK with a significant presence across the globe. As a business that continually brings excitement to our customers' betting and gaming experience, we believe it's really important that our people have plenty of reasons to be excited about working with us too. And for you, we believe there really couldn't be a more thrilling time to join us. We're changing the way people experience betting and gaming. In fact, you could say we're breaking down barriers and re-writing the rulebook on it. We are incredibly passionate about sport here at Ladbrokes, so if you are too, take a look around and explore the exciting opportunities we have waiting for you.