Customer Service Administrator

Recruiter
Proactive Personnel
Location
Cannock
Salary
£22,000 per annum
Posted
12 Aug 2017
Closes
19 Aug 2017
Contract Type
Full Time

Proactive Personnel Ltd are pleased to be recruiting on behalf of their client based in Cannock. We are currently recruiting for a Customer Service Administrator to join an existing team. Our client is a well established company offering exciting opportunities for you to continue development and progression.

THE JOB ROLE

Contract administration & management

Responsibility for retrieving all relevant customer / job data

Maintaining accurate customer and enquiry information

Effective communication with customers in line with their agreement

Work according to company processes (including quality checking) and KPI’s

Accurate file management in line with customer’s agreement

Liaising with credit control

Daily completion of invoicing, responding to invoice queries in a timely manner

Customer call handling - inbound & outbound

Pricing / Proposal creation - accurate proposals, following authorisation process if necessary

Closing orders -ensuring we capture all revenue and follow termination process

Liaising with Sales Engineers and National Accounts Managers

Communicating and building strong business relationships

Liaising with Service Engineers, Logistics Coordinators as appropriate

ESSENTIAL

Excellent Customer Service

Proven Administration Experience

Must be able to use your own initiative

Excellent Communication skills

Must be able to drive due to location

BENEFITS

Permanent opportunities available

Progression opportunities

Free on-site parking

Clean work environment

Kitchen Facilities

Company pension scheme