Scheduler/Planning Coordinator

InGold Recruitment Ltd
12 Aug 2017
14 Aug 2017
Contract Type
Full Time

My client a very successful and busy company in the centre of Tamworth is offering an excellent opportunity to be part of their great team environment.

The successful applicant will be reporting to the Control Team Leader being responsible for:

  • Driver co-ordination/management
  • Allocating jobs and planning to achieve required response times to ensure customer satisfaction
  • Driver/supplier and customer costs charging
  • Maximising profit

Duties Include:

  • Allocation of drivers work
  • Achieve response times (SLA)
  • Full awareness of real-time resource availability
  • meeting target levels
  • Maximise productivity of resources in respect of back-loads
  • Ensure driver compliance
  • Accurate job pricing for drivers and customers as per set process
  • Maximise profit and prevent occurrence of loss making jobs
  • Management of margin
  • Effectively liaise with Customer Service to provide the information that they need to communicate to customers. Controllers should not liaise directly with Customers during normal working hours. At nights role will include full communication to customers also.
  • Driver retention is as per area target
  • Answering a high volume of driver calls within SLA
  • Management of resource roster

45 hours a week £24,700 some flexibility is required on hours