Quality Assurance Advisor

Up to £26,000
11 Aug 2017
31 Aug 2017
Contract Type
Full Time
Quality Assurance Advisor
Location: Leek
Up to £26,000+ excellent benefits

Ajilon Technology (an Adecco staffing solutions brand) are seeking a number of highly skilled Quality Assurance Advisors to join their team on site with a Major UK Retail Bank.

Our client require a number of Quality Assurance Advisors to carry out first line quality checking in respect of PPI Case Support activities, incorporating best practice and providing appropriate feedback to customers

The role will require you to:

- Co-ordinate, collate and communicate information to case handlers to assist in raising capabilities.
- Provide high quality feedback to colleagues across the PPI Operation.
- Contribute to, and challenge, the Bank's complaint handling standards.
- Apply specialist complaint handling and customer experience knowledge, skills and behaviours effectively to aid the delivery of successful customer outcomes aligned to our customer relationship model whilst maintaining the maximum possible level of customer satisfaction.
- Propose and implement ways in which performance can be improved.
- Support and promote compliance within requirements at every opportunity.
- Deputise for the Team Manager.

To be considered you must be able to demonstrate:

- A thorough and demonstrated understanding of complaint handling systems such as Respond.
- A proven ability to handle complaints beyond the existing quality standards.
- Demonstrated ability to plan and prioritise effectively.
- Deliver to challenging dead lines.
- Able to learn and understand the banking regulatory environment.
- Ability to clearly, concisely and accurately communicate with internal and external customers a full range of detailed information, both verbally and in writing, from a variety of sources, using persuasive and negotiating skills.
- Capable of making appropriate complaint handling judgements.
- Highly developed and proven customer service skills.
- Ability to work in a highly challenging environment whilst maintaining the customer at the forefront of all activities.

Ajilon are a global company with a rich history and a unique set of services across both people and technology services, Their aim to help our customers succeed in the ever-changing digital world by bringing together people and technology solutions to meet our customers' requirements.

For More Details please send your CV in today to the recruitment team

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