Technical Support / Helpdesk (Infrastructure / Networking / IP)

Recruiter
Easyweb Agency
Location
Birmingham
Salary
£25-35K
Posted
11 Aug 2017
Closes
13 Sep 2017
Sector
Engineering
Contract Type
Full Time
Technical Support / Helpdesk (Infrastructure / Networking / IP)

Our client is a leading supplier of specialist technical solutions, with a state of the art supply chain they can ensure clients & customers are the technology they need to operate. There`s a good reason why they have won over 20 industry awards in the last 10 years.

AS they continue to grow and with aims to become the number choice in their sector, they are always looking for talented people, become part of their journey and apply today.

Location: Ideally looking for candidates to be based at their Head Office Nr Birmingham, but this role can also operate from their St Neots, Edinburgh or London locations.

Salary: £25-£30K (35K potentially for candidates with industry recognised qualifications)

Role:
Your role will be to provide:
- Technical support via the helpdesk team
- Offer advice and answer technical questions / enquires from customers
- Providing network and security systems design assistance
- Testing and evaluating returned products to determine root cause
- Attending customer meetings to provide, pre-sales / technical advice

This is more than just your average support role, if you just want to sit behind a desk all day then this isn`t the role for you. If you want a technical role that has a real commercial impact on the success story of a client, then we want to hear for you.

If you are looking to gain customer facing experience, learn and develop your own commercial understanding, whilst advancing your technical knowledge, please apply.

About you:
- Previous experience working in a technical support / helpdesk role supporting infrastructure & networking products / hardware.
- Strong customer interaction experience
- Knowledge of IP Networking product, both wired & wireless
- Not essential but if candidates have any relevant professional qualifications i.e. ACMP, ASE, CCINE, CCNA, CWNP or equivalent.

You may have had experience or be interested in the following: Technical Support Engineer, Helpdesk, Network Engineer, Telecoms Field Engineer, Infrastructure Engineer, Cisco, IT Support etc.

This vacancy is being advertised by Easy Web Agency, the UK`s leading Online Recruitment Agency. The services advertised by Easy Web Agency are those of an employment agency. No terminology in this advert is intended to discriminate on the grounds of gender, race, disability, age, sexual orientation, religion, or belief, and we confirm that we will gladly accept all applications.