Service Desk Manager
Position: Service Desk Manager
Salary: GBP28,000- GBP33,000 + benefits
A fantastic opportunity has arisen for a Service Desk Manager to join a leading organization that is based in the Coventry.
- Provide day to day management of all aspects of the Business applications as well as project manage desktop technologies upgrades (mobile devices, Windows OS, PC's, Laptops, printers, Citrix, Microsoft Office, Active Directory, etc)
- Provides technical support including troubleshooting, diagnosing and resolving complex hardware / software issues and outages elevated from the Service Desk team.
- Lead responses to incidents and change, involving co-ordinating activities with other members of the department, customers and external parties (relating to Windows Server 2008-2016, Exchange Server 2010, Cisco networks, Firewalls, VMWare ESXI 5.5, Active Directory, Citrix XenApp 6.5, Windows 10, backups, Office 365, Excel, Remote Access, Apple IPads, phones, Mitel 3300 phone system, etc
- Provide Guidance to Service Desk Analysts to help increase their skills and capability level
- ITIL Foundation
- Strong Technical Knowledge with Active Directory, Citrix, Windows Desktop and Server, Exchange, VMware
- Excellent organization skills with a self-motivated, proactive attitude
- Proven track record in delivering excellent customer service and ability to build sound working relationships with all levels and groups of staff.
- Excellent communication skills, both verbal and written
This is a great opportunity for a Service Desk Manager to join a rapidly expanding company. Submit CV below.
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