Customer Service Advisor

West Bromwich Building Society
From £17,929 to £18,389 per annum (Includes 3 Saturdays per month)
11 Aug 2017
19 Aug 2017
Contract Type
Full Time
Customer Service Advisor

Salary: Circa £17,929 rising to £18,389 (Includes 3 Saturdays per month)

Full Time: Monday – Friday (09:00 – 17:00) + Saturday mornings (09:30 – 12:30)


Location: Bearwood

Are you devoted to delivering superior customer service with a passion to make a difference? If that sounds like you, then we have your next new challenge waiting at the West Brom.

You will ensure our customers’ needs are at the forefront of your day every step of the way. From having conversations with our customers you will be able to identify their needs through the services we provide.

At the West Brom you’ll have every opportunity to take the next step and keep moving: we’re well known for providing excellent development support and always promote from within wherever possible.

Key Responsibilities

·To be the face of the West Brom

·To deliver excellent customer service every time

·Identifying and providing solutions to customers’ needs

·Cash and cheque handling

·Ability to get things right first time

Skills & Attributes

·Previous customer service experience

·Genuine interest in customers

·Enthusiastic when working within a team

·Excellent communication skills

·Flexibility within the branch network when required

What’s in it for you?

·Performance related pay scheme

·Generous annual leave starting at 25 days

·Pension scheme

·Life assurance

·Corporate discounts

Inspired by the Society’s Vision and Values, it’s not just what we do but how we treat our colleagues and customers that make the people at the West Brom really stand out from our competitors.

Head Office: 2 Providence Place West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.

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