Facilities Manager

Interserve PLC
11 Aug 2017
19 Aug 2017
Contract Type
Full Time
Position Overview

This person will have a hard-services bias and will have overall responsibility for the delivery of FM services provision at our clients’ site. Administration of Quality, Safety, Health and Environmental policies and procedures including statutory compliance will be a fundamental part of the role
Essential qualities include the ability to manage customer satisfaction, team and supplier management. Motivation to continuously improve all aspects of the operation and quality of service delivery.

They will be responsible for the management and delivery of the FM Service in line with the contractual requirements, ensuring KPI’s are adhered to.

The role will include preparation of business cases and presenting at monthly/quarterly client meetings.


  • Leading and developing the FM team
  • Ensuring that sufficient internal/external training is provided
  • Feedback given on performance in relation to tasks undertaken, as well as at progress and performance reviews
  • Developing best practice for FM services on site to drive service and quality improvements across the contract
  • Carry out regular site audits e.g. KPI , QHSE etc
  • Regular quality checks
  • Feedback, training, coaching and guidance
  • All queries responded to within agreed timescales
  • Providing assistance with more complex related requests nsure that all aspects of Health and Safety are covered and the correct documentation is held.
  • Ensure procedures are followed and that the building is compliant
  • Ensure the site meets statutory compliance regulations
  • Ensure a robust incident management plan is in place and is tested regularly
  • Own and assist in a variety of projects received from the business
  • Ensure all project work is completed within the required timescales
  • Deliver revenue and capital projects
  • Coordinate and implement all staff, equipment and premises related moves for the site
  • Responsible for managing and reporting on budgets and resources
  • Responsible for the management of the delivery of sub contracted services
  • Be aware of the business continuity plan for the part of the business you work in

What we are looking for


  • Proven ability to motivate and lead a multi-skilled team in the support of Facilities Management and the management of operational incidents
  • Demonstrable experience of budget management and control of small revenue works
  • Experience of controlling a team involving hard and soft services for a prestige site
  • Extensive experience of project management dealing with sub-contractors and supply chain within a complex multi faceted and critical operation
  • Proactive management and experience of internal service delivery teams within a major UK FM provider
  • The ability to introduce change through a structured approach
  • Team management skills including communication, prioritisation and planning, likely to have been obtained over several years
  • Business continuity and incident management in high technology driven environments in the broadcast, financial or technology sectors
  • Knowledge of Health & Safety regulations
  • Proven communication and influencing skills with the ability to gain acceptance at all levels of management and with external suppliers
  • Ability to understand complex Premises issues
  • Proven analytical and problem solving skills. Ability to use initiative, judgement and take decisions
  • Ability to act calmly and give clear instructions in an emergency
  • Experience in managing statutory compliance


  • Ability to communicate at all levels
  • Ability to work under pressure
  • Team player
  • IOSH
  • GCSE standard in English and Maths or equivalent
  • Tact and diplomacy
  • Good interpersonal skills
  • Excellent time management skills
  • Positive disposition – self-motivated and ability to motivate others
  • Decision maker and problem solver

Additional Information

  • Permanent
  • Full time
  • 40 hours per week
  • 25 days annual leave
  • Single PMI
  • Closing date: 24th August 2017

Additional job board text

Interserve's vision is to redefine the future for people and places. We are one of the world's foremost support services and construction companies, operating in the public and private sectors in the UK and internationally. We offer advice, design, construction, equipment, facilities management and front-line public services. Interserve is based in the UK and is listed in the FTSE 250 index. We have gross revenue of £3.6 billion and a workforce of 80,000 people worldwide.

This job was originally posted as www.totaljobs.com/job/75479886