Customer Services Advisor - German Speaking

Claires Accessories
11 Aug 2017
19 Aug 2017
Contract Type
Full Time

20hrs per week

Fully flexible to include weekend and evening working

We now have an opportunity for German speaking Customer Services Advisor to join our Retail Operations team at our European Support Office. This will be a support to our European E-commerce function as well as Stores across the UK and Ireland.

About the Role

This is an exciting opportunity to work in a fast paced Retail Operations role providing dedicated support to our European E-commerce function and Retail Stores across the UK and Ireland. Your main duties will include: handling E-commerce queries, assisting with customer service issues, placing orders, tracking and tracing deliveries, dealing effectively and efficiently with complaints and requests to a high standard and in a timely manner.

About You

It is essential that you’ll be fluent in German and English. You’ll ideally possess strong customer service and administrative experience either from working in a customer facing or call centre role. You should also be competent in using Microsoft Office (Word, Excel and PowerPoint).

Strong communication, problem solving and planning and organisation skills are essential for this role as you will be liaising with and communicating across all levels within the business. Finally a keen team player you’ll possess initiative enabling you to work independently with minimal supervision. A flexible approach to working is also essential for this role as shift work and weekend work will be required on a rota basis.

About Claire’s

We’re Claire’s, one of the most successful brands on the high street specialising in fashion jewellery and accessories for our target audience - girls aged between 3 and 18.. Currently we total over 3,000 stores worldwide, of which over 1,200 can be found in Europe.In terms of growth there’s no stopping us here at Claire's as we continue our expansion into new territories. There has never been a better time to join us!

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