Customer Service Coordinator - French Speaking

Claires Accessories
11 Aug 2017
19 Aug 2017
Contract Type
Full Time
We now have an exciting opportunity for a Customer Service Coordinator to join our Retail Store Operations team at our European Support Office in Erdington, Birmingham.

At Claire’s we demand the highest levels of customer service and this role is no exception. Whether you are dealing with customers in store, field and store teams or our online customers, we expect the very best.

About the Role

As a Customer Service Coordinator, you will be responsible for managing the call centre team professionally and effectively, delivering solutions and resolutions for all customer cases.

Working to deadlines and keeping within the set lead times for responses giving the team clear KPI’s and objectives.

The core areas of responsibility are:

Supervise the Customer Service call centre team Deliver excellent customer service and lead by example Liaise with key departments within the business for regular updates and supportAbout You

You’ll possess strong customer service and administrative experience, gained from working in a customer facing or call centre role. You’ll also be competent in using Microsoft Office (Word, Excel and PowerPoint) as well as the internet.

Strong communication, problem solving and planning and organisation skills are essential for this role as you will be liaising with and communicating across all levels within the business. Finally a keen team player you’ll possess initiative enabling you to work independently with minimal supervision.

A flexible approach to working is also essential for this role as shift work and weekend work will be required on a rota basis. Being fluent in French is essential for this role.

About Claire’s

Claire’s is one of the most successful brands on the high street specialising in fashion jewellery and accessories for our target audience - girls aged between 3 and 18. Currently we total over 3,500 stores worldwide, over 1,200 of which can be found across Europe. There has never been a better time to join Claire’s as we continue our growth across existing and new areas across Europe.

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