Customer Collections Executive

Fresh Insurance Group
Holberrow Green
£17,000 per annum
11 Aug 2017
24 Aug 2017
Contract Type
Full Time

Customer Collections Executive

This is an exciting opportunity for talented individuals looking to work in administration type role for an award winning company. We are looking for strong, customer focused who are self-motivated and have fantastic communication skills.

Fresh Insurance Group is an award winning insurance broker based in a call centre in Redditch. Due to expansion we are currently recruiting for a Customer Collections Executive. As the Customer Collections Executive you will receive full training.

This role will suit someone with experience in administration but is also not afraid of speaking to customers over the phone. Although payment service experience is preferable, it is not essential.

At Fresh we believe in developing and training our employees to prepare for the future. Our core values drive employee's development to support them take the next step in their career, as our goal is to promote from within.

Contracted to work 40 hours on average per week the role requires you to work shifts across the business opening hours of 9am-7.30pm Monday to Friday and Saturday 9am-4pm.

Customer Collections Executive specification:

  • Excellent communication skills, both written and verbal
  • Accurate and concise when recording data on company records and systems
  • Ability to establish and maintain positive and effective working relationships with internal departments and external third parties
  • Effectively manage your workload to ensure service levels are maintained and company targets are achieved
  • Able to resolve complaints and deal with difficult clients, referring any that meet the FCA reportable requirements
  • Desire to make a positive input to the efficient working of the company, suggesting improvements to standards and procedures
  • Computer literate
  • Flexible approach to work and hours


  • Basic salary + Monthly Bonus
  • Child Care Vouchers
  • Pension
  • 20 days holiday rising to 25 following each full year worked plus bank holidays
  • Full training
  • Free parking on site where available
  • Ad-hoc incentives

If you are interested in this Customer Collections Role. Please click apply now!

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