Service Delivery Assistant
About the role
We are a dedicated front of house and facilities management team that support the business in a wide range of locations and buildings across the Severn Trent region. We are looking for hardworking, enthusiastic and innovative individuals that can work with our current teams to deliver a wide range of front of house duties. These duties will include but not limited to providing the highest standard of colleague and visitor focus through the front of house reception, ensuring every visitor to site is welcomed and properly inducted into the site, setting up meeting room space as required by the on-site teams and proactively manage stock control for all stationery hubs and printer areas.
With previous experience in a similar role the ideal candidate will have excellent customer service knowledge preferably with an emphasis on dealing with customers and clients both face to face, via e mail and over the phone. An understanding of working within facilities/property management environment would be beneficial for this role as would experience of working in a customer service environment. The successful candidate must be reliable, well organised, an excellent time keeper and able to bring to the team first-rate IT skills ideally to include FM associated software experience. The ability to work independently using your own initiative. Show a proactive approach to Health and Safety in the work environment and either hold an IOSH qualification or be prepared to work towards one and both also vital to meeting the demands of this role.
Severn Trent Water is the world's fourth largest privately owned water company, listed on the FTSE 100 and serving 8 million customers. We care about what we do and how we do it. Always looking for improvements, we want to be known as the UK's best water business. To achieve it we need can-do people who want to develop their skills as fast as we progress our business.
In return, we offer some excellent rewards including 25 days holiday, a contributory pension, life assurance and personal accident cover, discounts on shopping, energy bills, save as you earn scheme plus a performance reward scheme that lets you earn a great bonus if we do a truly awesome job meeting all our targets.