Customer Service - Inbound

Recruiter
Search Consultancy Ltd
Location
Edgeley
Salary
Negotiable
Posted
11 Aug 2017
Closes
16 Aug 2017
Sector
General
Contract Type
Full Time

Job Title: Call Centre - Customer Service, Inbound, No Sales!!!!
Job Type: Temp to Perm
Industry: Call Centre and Customer Services
Location: Stockport
Salary: £8.80 per hour
Start date: Monday 4th September 2017

Are you passionate about Customer Service?
Would love having an onsite Canteen?
Experience working for a reputable company?
Are you tired of selling? Is it time for a change?
Are you passionate about providing quality customer service?
Do you enjoy helping others?

Then this is the Customer Service role for you!


We are currently looking for Customer Service Advisors to work within a busy Call centre environment based in Stockport. This is a state of the art call centre based in Stockport City Centre. We are recruiting Customer Service Advisors to work for national leading financial services company, and are looking for individuals, with great attention to detail and excellent communication skills.

As a Customer Advisors you will play a big part in delivering the day-to-day services that our customers require; it's your job to take all kinds of calls from all kinds of customers about their enquiries.

Hours of work:

Fully Flexible from 6am - 10pm
5 days out of 7

Benefits:
* Free parking available on site
* Subsidised canteen
* Fantastic social environment
* Newly refurbished building - state of the art call centre
* Dedicated training suites

The Job:
* To deal with individual customer's accounts, inbound telephone enquiries and requests in an effective manner
* Interact with customers through a range of channels (telephone, paper mail, email and other internet channels) and will act as the face of our brand
* You will be taking calls from customers; you will apply specialist knowledge, skills and appropriate behaviours effectively to achieve a successful outcome
* Sending correspondence out to customers
* You must be able to understand and assess customer enquiries
* Direct customers to the correct channels
* Training will be given, previous call centre experience an advantage

Requirements:
* Excellent computer skills
* Strong communication skills
* Have a strong understanding of investigations and decision making
* Be a high-performing individual with proven experience of working with other
Colleagues, to achieve and meet the company's objectives

Offers are subject to a Criminal record check and a Credit Check
If you have experience in Customer Services, then this could be an excellent opportunity for you to work at an exciting company.

Call Centre - Customer Service- Inbound- No Sales- Call centre advisor- Advisor- Contact Centre Agent

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age