Transport Coordinator

SMH Fleet Solutions
08 Aug 2017
21 Aug 2017
Contract Type
Full Time
SMH Fleet Solutions
Transport Coordinator
Worcester, WR5

SMH Fleet Solutions is a well-established, independently owned and growing business specialising in the field of Vehicle Logistics and Fleet Management working on behalf of a range of credible vehicle manufacturers, dealerships and leasing companies. We are a market leader in our field and proud of our reputation for delivering excellent services.


To be accountable for the scheduling of work to the drivers and delivery/collection of vehicles through the professional and ethical management of people and resources within the transporter operation.


  • Oversee the resource available to ensure that all the following issues are resolved on a daily basis:
    • Address queries
    • Customer complaints (from any source)
    • Administration (driver’s paperwork)
    • Delay Management
    • Vehicle availability
    • Vehicle Damage
    • Knowledge of Tachograph laws and Regulations (inc downloads)
    • Accident reporting
    • Customer reporting
  • Ensure that all drivers are trained in the use of Tachograph equipment and its use. Liaise with the Driver Trainer with regards to ongoing training as appropriate.
  • Liaise with customers as necessary regarding complaints or problems and seek resolutions to these problems or complaints
  • To plan and control a suitable days work content according to the Company’s service cost criteria and agreed transporter drivers incentive scheme.
  • Deal with all matters relating to unsafe delivery practises
  • Ensure that all damage is recorded and accident forms are completed immediately, logged and passed to the correct personnel, where appropriate and without delay
  • Ensure that driver’s uniform is provided and worn in the correct manner.

    To action any other reasonable request from the Department Manager or Company Director and assist the team as applicable.

    To undertake such other duties, training and/or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of the job.

    We are offering a competitive salary, 23 days holiday + bank holidays, free onsite parking and a variety of staff benefits.

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