Customer Support Advisor

Recruiter
Appointments Personnel
Location
Newcastle
Salary
Competitive
Posted
12 Aug 2017
Closes
09 Sep 2017
Contract Type
Permanent
Permanent,
Customer Support Advisor position.

Salary
GBP16,500 per annum

Location
Keele, Staffordshire

Hours
8.30am 5.30pm Monday Friday
Our client, based in Keele, are looking to recruit a
Customer support advisor on a full time permanent basis. Due to continued growth in an increasingly competitive marketplace, our client, a successful business and the UKs market leader in their sector is looking to recruit dynamic, ambitious and an enthusiastic individual.
As a
Customer support advisor you will be responsible for:

Dealing with and resolving customer queries
Identifying the need to escalate more complex queries to the relevant teams or departments
Liaising with customers directly via telephone and email
Developing product knowledge, as queries are likely to be technical in nature, to identify whether the issue can be resolved at Tier 1 or whether it requires escalation
Working within SLAs Ticket Resolution Times, Call Handling Times
Ensuring excellent customer service and support
Updating and Managing the CRM tool for all customer issues
Liaising with internal teams to find resolutions for customer issues
Attend, contribute and present at team meetings and other internal events
Work tirelessly to achieve team targets relating to retention and growth
The ideal candidate will have:

Previous experience within customer service / technical support gained within a call centre environment is essential
A background in technical product support desirable
A passion for technology
Experience of dealing with and resolving customer issues
Knowledge of CRM systems desirable
IT literate and good knowledge of MS office, outlook etc.
Desire to learn and progress within the Company
You will get full support and excellent training. You will be rewarded with 23 days holiday entitlement plus bank holidays, free parking, 5% company pension, childcare vouchers and ride to work scheme. If this role is for you then please apply with your CV now.
This vacancy is being advertised on behalf of Appointments Personnel who are operating as an employment agency. Advertised through Zoek fdcc7e8fad810c1d