Sales/Administration Assistant

Recruiter
The Recruitment LINK
Location
Stoke-on-Trent
Salary
Competitive
Posted
12 Aug 2017
Closes
09 Sep 2017
Job Type
Entry
Contract Type
Permanent

Customer Service role based in Stoke-on-Trent

Job Purpose:

To ensure that customer transactions are successfully and efficiently completed and to provide administrative support, in accordance with quality standards, policies and procedures.

To add value to the orders from all customers by providing an enhanced and superior level of customer service to both internal and external stakeholders.

Duties:

  • Order Processing
  • Processing sales orders/booking transport
  • Maintenance of customer order and general records
  • Maintenance of sales related queries and basic follow up and research. Handling sales queries
  • Maintenance of sales records, dealing with accounting queries and project information
  • Answering customer/stakeholder enquiries via telephone/email/facsimile and acting on same day so that customer receives what they require
  • Providing interim support to technical helpdesk when applicable
  • Support Area Sales Managers where appropriate to deliver excellent service
  • Providing basic report functionality to Area Sales Managers
  • General administration and office support duties
  • Ordering stock from internal/external suppliers
  • Communicating internally regarding production/stock issues
  • Organising and sending literature and general customer communications

Required Skills:

  • Specialised knowledge of specific commercial, technical, trades or office areas
  • Working knowledge of Customer Relationship Management processes and systems
  • SAP order entry/processing preferred
  • Microsoft office skills required
  • Ability to work in a high pressured environment
  • Ability to multi task
  • Flexible attitude and ability to prioritise workload
  • Experience of customer service and sales

Hours: 40 per week

Apply with salary expectations