Customer Support Representative - Product Replacement

Recruiter
Domestic & General Group
Location
Bedworth
Salary
18500.00 GBP Annual
Posted
12 Aug 2017
Closes
30 Aug 2017
Contract Type
Permanent

"There's a new starting salary of GBP18,500 to recognise the importance of skilled Customer Support Representatives."

Domestic & General is transforming it's call centres!

        • Doyou thrive on delivering a first-class customer service?
        • Does exceeding targets come naturally to you?
        • Are you passionate about your performance and development?

We're looking for skilled customer service professionals dedicated to putting customers at the heart of what we do. We have a five-year plan to transform the way we work, serve our customers and take care of our colleagues - and you can help make it happen.

We know that to be successful, we need to hire the very best. That's why we have raised our basic salary to GBP18,500, with the opportunity to earn even more through our bonus scheme.

So, what else is changing? Here's a taster:

  • Newly refurbished offices
  • Attractive bonus package
  • Increased annual leave
  • Earning potential of up to GBP20,556

About the role

We're a proud partner to leading manufacturers and retail brands worldwide, taking the worry out of appliance breakdowns for almost 9 million customers in the UK.

As a Product Replacement Customer Support Representative, you'll be the final point of contact for customers with written off domestic appliances. You'll provide excellent customer service and give added peace of mind by replacing their broken down appliance in a timely, hassle free manner, which includes offering the customer a new plan that best suits their new appliance's needs.

Working in a team of up to 15 Customer Support Representatives, you'll enjoy a vibrant workplace in a fantastic market town location.

About you

A skilled customer service professional, you'll thrive on beating targets - but you'll always make sure that the customer's interests come first. You understand the customer's perspective and have a natural ability to build a strong rapport.

The most successful Customer Support Representatives champion the customer voice and pride themselves on customer satisfaction. They enjoy healthy competition and achieving excellent service.

Our Customer Support Representatives will have:

  • A passion to deliver a first-class customer service
  • An ability to upsell to customers
  • Enthusiasm for working in a fast-paced, targeted environment
  • Excellent communication and negotiation skills
  • Great team spirit!

Working for us works for you

Here are the key benefits we offer our people:

  • GBP18,500 starting salary
  • A pay increase after six months
  • Bonus earning potential of up to GBP2,056 per annum
  • 33 days' annual leave (bank holidays are classed as normal working days)
  • Regular incentives with amazing prizes to be won
  • Free Wi-Fi, hot drinks and fresh fruit
  • Discounted SKY TV and broadband packages
  • Discounted warranty products
  • Pension scheme
  • Free life assurance
  • Comprehensive in-house training
  • Clearly defined career progression opportunities
  • Complimentary Domestic & General product protection plan

So, what are you waiting for?

Shift patterns will be variable and based on a 37.5 hours per week contract, which the Recruitment team will be happy to discuss with you should you be shortlisted for telephone interview.

Domestic & General is an equal opportunities employer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes credit and criminal record checks.