Scheduling Administrator

Recruiter
InGold Recruitment Ltd
Location
Tamworth
Salary
16000.00 GBP Annual
Posted
12 Aug 2017
Closes
18 Aug 2017
Job Type
Administrator
Contract Type
Permanent

Based close to Tamworth my client is a fast growing business in a beautiful setting. The successful candidate will need to have an excellent knowledge of the UK and will be providing support to a designated technical team in the scheduling of their daily calls. Mapping routes and ensuring that technicians have accurante amount of wok asigned to them daily.

Responsibilities

  • Ensure that each technician within team has the accurate amount of work assigned to them on a daily basis
  • Organise 2 and 3 day runs, supply the accounts department with relevant accomodation details for booking
  • To highlight any geographical areas which you are struggling to fill due to lack of call volume
  • To highlight any areas in which you can not offer an appointment within 5 working days
  • To manipulate runs to cover illness/annual leave and to accommodate any urgent jobs
  • Offer support to team of technicains via phone and email
  • Assist other office members with help regarding booking calls within their designated areas
  • To ensure that the first call of the day is called to advise the ETA's for the following day, and all jobs with only landlines and customers who do not receive a text message are contacted
  • Ensure all relevant jobs are turned green for the following working day
  • Awareness of Mycalls and flexibility to log on to phones to help support bookers
  • To be aware of daily targets and work towards achieving them
  • Assist clients with any escalated queries
  • Any other set instructions from Supervisor/Manager

Monday - Friday