Customer Support Administrator - 15 hours a week Monday-Friday 2.00pm-
Things are moving pretty fast here at Halfords! Have you got the pace, experience and career aspiration to move with us?
We are looking for a part time Customer Support Administrator to provide admin support to Customer Service Manager, Resource & Analytics Manager & the overall Customer Support Team
You will be working as part of the Customer Contact Centre, supporting the team in looking after the needs of the customers, stores and all associated functions to deliver a satisfactory outcome.
Reporting to the Resource & Analytics Manager, reporting to the Customer Service Manager. Contact Centre with 68 colleagues including Management. 460 shops, Halfords.com, Halfords.ie, Halfords Autocentres & Cycle Republic
Log and categorise incoming post onto 'Salesforce' system and keep an accurate log of quantities received
To action invoices for payment as required
To ensure gift cards are issued and recorded
To ensure copies of all correspondence are directed to the relevant department using the most appropriate method (phone, fax, e-mail, portal)
To assist in producing reports for functions within the business when required
To maintain accurate filing of relevant correspondence
To ensure stationery is kept up to date and ordered monthly within budget
To record and allocate lockers as requested
To maintain and order uniform and badge allocations to the team
To communicate any relevant information from the internal comms box to the team
Respond to quick e-mails/queries where necessary and support delivery team with categorisation
Organise meetings, including booking hotels, flights and refreshments
To undertake any other relevant duties required.
Display our exceptional behaviours of 'with fun, with a smile, with confidence & with togetherness'