Customer Services Administrator

Caldwell Hardware UK Ltd
12 Aug 2017
22 Aug 2017
Job Type
Contract Type

Job purpose

To provide a proactive and efficient customer service to all external customers, maintain and build strong relationships, encouraging continued business.

Duties and responsibilities

  • Act as the main point of contact for customer queries.
  • Communicate with customers, facilitating solutions to their queries.
  • Input sale orders / quotations at the earliest opportunity, enabling the quickest turnaround.
  • Monitor orders and deliveries, taking steps to ensure orders are completed on time.
  • Quality Check all processed orders and quotations to an exceptional standard ensuring errors are kept to a minimum.
  • Liaise with production and planning team members on completing customer orders, keeping customer satisfaction at the forefront.
  • Coordinate with technical team members to expedite technical issues.
  • Provide support to external sales team members with requests for information or samples.
  • Redirect queries regarding other departments to the relevant persons keeping a professional and friendly manner at all times.


  • Enjoy working in a fast-paced and dynamic environment.
  • Able to multitask and prioritise a high workload.
  • Excellent phone manner and able to maintain a professional attitude at all times.
  • Able to build and maintain strong professional relationships.
  • Able to work as part of a team.
  • Able to take initiative and complete tasks efficiently ensuring the best outcome.