Technical Analyst (SITS)

Real Staffing
West Midlands Region
12 Aug 2017
18 Aug 2017
Contract Type
Role: Systems Analyst (SITS Student Systems)Rate: GBP400 per dayDuration: 6 MonthsLocation: Midlands Goal Manage critical Applications (mainly SITS) throughout their operational lifecycle Identify long term trends and patterns of use to inform service development and replacement planning Develop and implement operational policies and procedures for Applications maintenance Continuously improve our 1st line fix rate by developing and planning handover of day-to-day tasks to the Service Desk. Day-to-Day Tasks Proactively manage all Applications, monitoring their performance and addressing maintenance issuesa. Improve Availabilityb. Manage Capacityc. Liaise with suppliers to report, analyse and resolve defectsd. Undertake preventative maintenance and patchinge. Use monitoring tools to identify, analyse and remediate problemsf. Manage security and monitor for security incidentsg. Ensure backup, and where necessary restoration Measure and report against key management information. Assess the performance of the services based on our Applications platforms on a frequent basis against IT Services service levels. Identify appropriate actions to remediate where targets are missed. Respond to user-reported incidents with Applications in a timely and courteous fashion. Document processes and tasks to a high standard, and ensure that they can be followed by other team members. This is an immediate requirement, so for consideration, please apply now and I will get in touch to discuss further. To find out more about Real please visit Real Staffing, a trading division of SThree Partnership LLP | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales