1st Line Support Operations Technician

22000.00 GBP Annual
11 Aug 2017
19 Aug 2017
Contract Type
1st Line Support Operations Technician

Chapman Tate are currently seeking a 1st Line Support Operations Technician to join a one of Coventry's fastest growing IT Consultancy / Managed Service Providers.

Explosive growth has created the opportunity for a technician to join our clients support team - assisting clients from small start-ups to public sector and FTSE 500 companies.

Our client's portfolio of products and services covers cloud, infrastructure, virtualisation, network, desktop and server deployment and support.

As a 1st Line Support Operations Technician, you will:

- Work in 12-hour shifts covering 24 hours a day / 365 days a year, monitoring internal and client network and server infrastructures.
- Respond to alerts and messages following procedural documentation.
- Monitor IBM i-Systems and batch processes via GAM and Maximise.
- Monitor the completion of all backups, and investigate and resolve any failures of scheduled backups or restores.
- Provide first level support: Application Software.
- Provide first level support: System Software.
- Escalation and incident management.

To succeed as a 1st Line Support Operations Technician, you need:

- Strong customer focus with good communication skills.
- Ability to work alone and as part of a team.
- Flexible to work in a 24x7 support environment.
- Knowledge of Windows operating systems, hardware and basic experience in a Systems and Network environment.
- A passion to learn.

In return as a 1st Line Support Operations Technician, you will receive:

- Up to GBP22,000 salary.
- Intensive training programme, enabling progression to Wintel Engineer.
- Realistic progression entirely dependent upon development and competency.

If you feel like this is the opportunity for you, send you CV!

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential chat. A more thorough job specification and phone call will be followed up to the relevant applicants.

Dom Tate Associates