Customer Service Advisor

Recruiter
Staffbase Recruitment Limited
Location
Rugby
Salary
£16000.00 - £18k pa
Posted
10 Aug 2017
Closes
10 Sep 2017
Contract Type
Full Time
£16,000 - £18,000

Due to continued growth our client, a market leader Insurance broker is recruiting a customer Services Advisor to join their busy team in Rugby. You will be responsible for providing excellent customer services for after sales Insurance enquiries.

The role includes but is not limited to:

- Answer inbound calls and redirect as necessary
- Use an in-house computer system to administer insurance policies - update diary system to amend chases for documentation and payments
- Resolve customer queries or complaints
- Liaise with insurance companies to confirm cover, premium and other insurance details
- Process card payments online and issue receipts
- Quote mid-term adjustments (e.g. additional riders, multi-bike policies, change of address or change of vehicle) to insurance policies and issue relevant documentation
- Arrange breakdown cover for clients, issue documentation and update insurer's online database
- Complete call and adjustment spreadsheets to provide a breakdown of individual and team call statistics

The candidate:
You will need an enthusiastic and confident personality allied to a polite telephone manner

You must have:
* High level of personal organisation
* Excellent telephone manner
* Computer literacy
* Ability to work alone and as part of a team

Hours of Work
Monday to Friday 0900-1730 and two Saturdays a month 0900-1400