Passenger Service Supervisor - BHX

Recruiter
Jet2.Com Limited
Location
Birmingham
Salary
Neg.
Posted
10 Aug 2017
Closes
14 Aug 2017
Sector
General
Contract Type
Full Time
At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.

Reporting to the Duty Manager, the Passenger Service Supervisor is there to provide supervision across our customer facing operation within the airport. You will be responsible for the effective allocation of resource and co-ordination of duties for our team of Customer Helpers, ensuring that all Jet2.com and Jet2holidays customers receive a fantastic service at all times.

You will play an important role in ensuring the supervision of the day to day operation and oversee performance of Customer Helper and Sales Desk Teams. Through effective leadership and a natural passion for developing others, you'll lead and support the team to deliver high performance, whilst adhering to safety regulations. You will work closely with our partner service providers and head office colleagues to ensure we deliver a fantastic service. An ambassador for our safety first and customer focused culture, you'll ensure your Team drive the culture through every aspect of their work.

The successful candidate will already be demonstrating Role Model behaviours. With previous experience working in an airport environment, ideally in a customer facing, operational role, you will have a proven track record of leading and motivating others and a desire to deliver exceptional customer service. Previous Management or Supervisory experience would be beneficial along with experience of working with service providers.

In return, we offer a competitive salary and benefits package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!