Software Support Technician

Resource Group Bristol
£240 - £250 per day
10 Aug 2017
31 Aug 2017
Contract Type
Full Time
Software Support Technician - 6 Month Contract - Birmingham - up to £250 per day
An elite technology consultancy are seeking two Software Support Technicians to join their diverse team based in Birmingham on an initial 6 month contract.

The Software Support Technicians will form part of a wider cross functional team and will work on a broad spectrum of activities, ranging from field trial support through to software development, test and integration.


- Downloading and configuring of new software into in-home equipment
- Preparation of training material for installers and customer support teams
- Providing technical support at customer premises during equipment commissioning
- Attend in-home system installations, as required, to support the initial role out of platforms.
- Technical point of contact between field trial team and development team
- Deciding when to escalate an issue to the breakdown team and monitor the performance of the call out


The ideal Software Support Technicians will have previous technical experience in a technology based field trial, as well as experience of:

- IoT platforms in a technical support capacity
- Working with software development teams
- Linux (running shell scripts)
- Using bespoke software platform support tools
- Investigating issues in a complex hardware-software system
- Jira
- Connected home RF solutions such as Z-Wave
- Working in an Agile software development environment

For further information on the role, please contact Nick Barr on [Phone number removed] or [Email address removed].

Resource Group are acting as an employment business/agency in relation to this vacancy.