Service Desk Support Analyst - software, hardware, windows

Recruiter
Reed Technology
Location
Coventry
Salary
£18k - £20k pa + benefits
Posted
10 Aug 2017
Closes
10 Sep 2017
Contract Type
Full Time
Service Desk Support Analyst - software, hardware, windows, active directory, desktop, ITIL, exchange

Salary: £18,000 - £20,000

Service Desk Support Analyst is sought by a well-established company based in Coventry. This is a mixture between 1st and 2nd line and is a pure service desk role supporting 5000 internal users. You must be technically minded and be prepared to work on a very busy desk.

The successful Service Desk Support Analyst:

- At least 2 years on a Service Desk
- Strong customer service skills
- Knowledge of ITIL
- Logical approach to problem solving
- Self-motivated and Team player
- Ability to remain calm under pressure

Experience/Knowledge in the day to day support of:

- Printers
- Microsoft Applications
- Desktop Applications
- Desktop Administration
- PC network connectivity
- Windows Operating Systems
- Remote Access Tools
- Active Directory
- Microsoft Exchange Administration
- SharePoint
- VIP Support
- Incident Management

If you are interested in this position and would like to hear more please send your CV

Service Desk Support Analyst

Reed Specialist Recruitment is an Employment Agency and an Employment Business for permanent and temporary recruitment. In response to your application Reed will contact you by phone, email or SMS to discuss it and related opportunities. You can opt out at any time using the links provided.