Data Analytics Manager

ISS Technical Services
10 Aug 2017
17 Aug 2017
Contract Type
Full Time

ISS are one of the world’s leading service organisations and we are currently looking to recruit a Data Analytics Manager.

As the Data Analytics Manager, you will manage the production of reports and data analysis of the Engineering Services operations to guide operational decision making. You will also manage the implementation of the Business Intelligence Strategy, including suitable systems/tools and transformation of raw data into meaningful and useful reports with analysis for the operations, finance and commercial teams.

These reports will be used by the wider Engineering Services business and Account teams to analyse the job management process, understand the efficiency and effectiveness of the operation and guide decision making.

Overview of Responsibilities

Responsible for investigating any escalated reporting deviations, logging system bugs/exceptions and system enhancement requests.

Responsible for building and developing business and contract specific reports including innovative data presentation, complex dashboards etc.

Establish, maintain and improve business processes related to business intelligence data; to develop, recommend, and implement enhancements or changes as necessary.

Engage with and support ICT teams in development/implementation of business wide system solutions/processes.

Set up and design of required reports subscriptions.

Continuously develop and improve upon existing reporting and analysis.

Progressively develop and manage a small team, motivate and coach.

Applications are invited from experienced data analysis professionals or similar who have previous experience in data analytics projects within FM, outsourcing, engineering or similar.

Additional requirements for the role include:-

Excellent knowledge of CAFM systems and Microsoft Office.

An understanding of accounting and financial concepts.

Strong conceptual and analytical skills

An understanding of data warehousing concepts

Ability to communicate with both non-technical users and technical team members

Experience with structured query language (SQL).

Experience using multiple formulas, pivot tables.

Experience in design and analysing of reports.

About ISS

ISS was founded in Copenhagen in 1901 and has grown to become one of the world's leading facility services companies with revenues in 2015 amounting to DKK 79.5 billion. The secret to our success lies in how we tailor our solutions to client needs, how we manage risk, and how our engaged team of more than 500,000 staff members add the power of the human touch in everything we do. In the UK alone, we employ approximately 43,000 employees who are dedicated to delivering high quality support services. ISS is committed to doing business the right way. We are actively involved in corporate responsibility and sustainability initiatives and similarly, we strive to ensure that all our people are paid a full and fair living wage.

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